It may often appear that someone wants to inform a group of people about new or edited entries in a SharePoint list. Using the SharePoint Alerts in combination with AD Groups is therefore a good idea. But sometimes it does not send an email. You should consider the following points in order to get it working.
Configure the AD Group right
- Create AD Group and add an E-Mail Adress. You should not use dashes (‘-‘) in your group name. It should be an e-mail enabled group.
- Change Group Type from Distribution to Security Group Type
- Created Group needs at least read permission (like visitor group) in your SharePoint site. Alerts won’t be send if they don’t have reading permissions.
- If you’re missing alerts for special items, check if the are checked-in properly or if you need to approve them.
If it is not working now, there are some more possibilities.
- Is the mail server settings in your SharePoint Central Administration configured correctly? If you receive other mails from your system it should be.
- Did you get an E-mail as you configured the Alert in your SharePoint list?
- When you send an E-Mail to the AD Group, does everybody get this mail?
- Do the group members have read access to your items or does all items have their own permissions?
Hope this helps to get it working.